Loyalty programme
Bergmann Club
The more you stay, the more we spoil you. Free to join: every night you book earns points, and a welcome drink awaits you on your first stay.
Launch offer
The first 100 guests to stay with us become founding members
Create your account and book a room: from your first stay, a numbered founding member badge on your card and Silver status for life (+10% points, late check-out subject to availability).
How it works
1
Create your free account
In 30 seconds on the website or the app. Your member card with its QR code appears in “My account”.
2
Book a room
Every night earns points: 1 point for every 10 000 FCFA (smaller amounts add up from one stay to the next). Online bookings are credited automatically; at reception, show your QR code.
3
Move up the journey
Each step unlocks a reward: a drink, a dessert, a pool pass, a main course… all the way to a free night. Badges, the monthly challenge and referrals earn bonus points.
Rewards
The rewards journey
Every stay moves you forward. Claim a reward as soon as it unlocks, or keep going all the way to a free night.
- Welcome drinkon your first stay
- Free drink10 pts
- Free dessert12 pts
- Free pool pass20 pts
- Free main course25 pts
- Grand prizeFree night (Single room)120 pts
Game
Badges to collect
Each badge earns bonus points, once. Can you collect them all?
- Regular3 stays at the hotel+5 pts
- Frequent traveller10 nights at the hotel+10 pts
- Ambassador3 friends who stayed with us+5 pts
Referral
Invite your friends, everyone wins
Share your personal link (WhatsApp, text…). Your friend gets +3 points and you get +5 points once they have stayed at the hotel (at least one night).
Levels
Member
As soon as you join
- · Welcome drink on your first stay
- · Points on every night booked
Silver
From 50 points earned in 12 months
- · +10% points
- · Late check-out subject to availability
Gold
From 150 points earned in 12 months
- · +25% points
- · Welcome drink on every stay
- · Room upgrade subject to availability
Only room nights earn points (not the restaurant, the pool, meetings or trips). Points cannot be exchanged for cash. Rewards are served at the restaurant, the pool or reception on presentation of your member card; the free night is a Single room, subject to availability.